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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Shipping charges are now calculated for each shipment individually. To calculate your shipping charges, add items to the shopping cart and enter your country and zip code in the shipping estimator located on the shopping cart page. We use real time shipping calculations for both US and international shipments to save you more money. If you have any questions about shipping, please contact us.
- We ship all items out the next business day via the mothod you chose.
- Privacy & Security
- You can use your PayPal, Visa, MasterCard, Discover, or American Express card for all of your purchases in a 100% safe and secure environment using Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) with your privacy protected. Plus, our security is tested daily by Scan Alert to verify that in fact our site is hacker safe and all the information you enter is secure. All Credit Cards are processed through PayPal.
- Returns & Replacements
- If for any reason you are not satisfied with the merchandise you received, please return it for an exchange or full refund within 30 days of the purchase date. Returned goods must be unused, in new condition, clothing must be unwashed and not worn, shoes must be unlaced in the original box with all packaging, and videos un-opened.
- Returns are processed within 72 hours after we recieve the returned products. Shipping charges are non refundable.
- Ordering
- You can order online 24/7. We have real time inventory on our site and all orders are shipped out the next business day after you order. Also if you have any questions about products please call or click on the Contact link above.
- Payment, Pricing & Promotions
- Payment for orders is made when you check out. We do our best to give you the best prices online. Prices are non negotiable. We may run promotions at some time but the promotion prices are only good during the time the promotion is running.
- Viewing Orders
- To view orders you must log into the account you created during your checkout process and click on the order history link. To track orders click on the track order link at the top of your account page. If you did not create an account you can not view your order history or track orders from our site and you must contact us for information regarding your orders.
- Updating Account Information
- You may log in at any time to update your accoun information. Please be aware that if you change order information after you place it it may not actually be updated in time. Please call us to update or modify your orders.
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1) This store does collect demographic data and personal data to provide you a better internet experience.
2) Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only.
3) We hate spam as much as you do. Actually, I think we hate it more since we get something like 100-odd junk e-mails each day. So, we will NEVER send you any unsolicited e-mail. If you choose to subscribe to our free weekly newsletter, you will receive your newsletter once every week. Clear unsubscribe details are always shown on the newsletter.
4) If you choose not to receive our free weekly newsletter, we will only contact you to answer your queries and/or send you your order confirmation. We will not contact you anytime else.
5) We may from time to time, send you pertinent information on special offers, giveaways or special discounts should you choose to subscribe to it. In any case, you will receive no more than one (1) of such e-mail every week.
6) This site does use cookies. However, we do not keep any of your personal details on cookies. We simply store your Customer ID (just a number) in cookie format. This Customer ID does not correlate to any of your personal information. We also store your first name on cookie format to personalise this website. This cookie is only present if you have not registered as a member of our site. If you are a member, then the only cookie that we use is the Customer ID cookie.
7) We may from time to time post up surveys to measure your response to certain new additions to the website. As a rule, you are never forced to fill in these surveys. Furthermore, should you choose to fill in the surveys, you can choose to remain anonymous.
